Privacy Policy - Knitting-Time

1. Introduction

At Knitting-Time.com, we are committed to protecting your privacy and ensuring the security of your personal data. Your trust is important to us, and we are dedicated to handling your information with utmost care and transparency. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data protection laws.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all personal data collected through our website, knitting-time.com, and related services provided to users and customers. For the purposes of data protection laws, Knitting-Time.com acts as the “Data Controller” with respect to your personal data. If you have any queries or requests related to this policy or your data, please contact us at [email protected].

3. Categories of Data Processed

We collect and process the following categories of personal data:

Usage Data
Includes information about how you use our website, such as pages visited, browser type, referring pages, IP address, access times, and session duration.

Account Data
Includes identifying information you provide during account registration or checkout, such as your full name, billing and shipping address, email address, and contact number.

Profile Data
Includes your product preferences, purchase history, wish lists, and user behavior across the site.

Communication Data
Includes any correspondence you send to us, including customer support inquiries, feedback, and chat or email exchanges.

Technical Data
Includes technical details such as device type, operating system, screen resolution, internet connection information, and server log information.

Transaction Data
Includes information on purchases, order history, delivery details, and payment information (processed securely through third-party payment providers).

Preference Data
Includes your consent choices for email marketing, notification subscriptions, product alerts, and other personalization preferences.

4. Legal Bases for Processing

We process your personal data under the following lawful bases:

– Consent: When you voluntarily provide data or opt-in to marketing communications.
– Contract: To fulfill a purchase contract or deliver requested services.
– Legal Obligation: To comply with applicable regulatory or legal requirements.
– Legitimate Interest: For security, fraud prevention, analytical improvements, or customer service—provided such interests do not override your rights.

5. Your Rights

Subject to applicable data protection laws, you have the following rights concerning your personal data:

– Right of Access: You may request a copy of your personal data we hold.
– Right of Rectification: You may request correction of inaccurate or incomplete data.
– Right of Erasure: You may request deletion of your personal data, subject to legal retention requirements.
– Right to Restrict Processing: You may request that we limit how we process your data.
– Right to Data Portability: You may request to receive your data in a structured, commonly used format and have it transferred to another controller.
– Right to Object: You may object to processing based on our legitimate interests or for direct marketing.

To exercise any of the above rights, please contact us at [email protected].

6. Security Measures

We implement robust technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Measures include:

– Data encryption during transmission and storage;
– Access controls and authentication layers for authorized personnel;
– Continuous system monitoring and security audits;
– Routine data backups and secure storage;
– Staff training and awareness initiatives.

7. International Transfers

Certain service providers and partners who process data on our behalf may be located outside your jurisdiction, including outside the European Economic Area (EEA). When international transfers occur, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, ensuring your data receives an equivalent level of protection.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Retention periods vary by data type:

– Account and Transaction Data: Retained for up to 7 years to comply with accounting obligations.
– Communication and Support Logs: Retained up to 2 years for issue resolution and quality assurance.
– Marketing Preferences: Retained until you withdraw consent or opt-out.
– Usage and Technical Data: Retained up to 1 year for analytics and site security.

9. Cookie Policy

Knitting-Time.com uses cookies and similar technologies to enhance user experience and optimize website functionality. We classify cookies as follows:

Essential Cookies
Necessary for site functionality and security, such as maintaining sessions and enabling checkouts.

Functional Cookies
Support optional website features and remember user preferences.

Analytics Cookies
Help us understand site usage through aggregated data, for instance via Google Analytics.

Performance Cookies
Used to improve site responsiveness and overall user performance metrics.

10. Cookie Management and Compliance

You can manage, accept, or decline non-essential cookies through our cookie consent banner or your browser settings at any time. We ensure full compliance with GDPR by requiring explicit consent prior to setting non-essential cookies for users in the EEA. Under CCPA, you may opt out of the sale or sharing of personal data gathered via cookies by clicking the “Do Not Sell My Info” link where applicable.

11. Children’s Privacy

Knitting-Time.com does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently gathered such information, we will take immediate steps to delete it. Parents or guardians who believe their child has submitted personal information may contact us at [email protected].

12. Policy Updates

We may amend this Privacy Policy from time to time to reflect changes in regulations or our practices. Any updates will be made available on our website, and we will notify users through appropriate channels where a significant change is made. Continued use of knitting-time.com indicates acceptance of the updated policy.

13. Contact

If you have any questions, concerns, or requests related to this Privacy Policy or how your personal data is processed, please contact us at:

Email: [email protected]

We remain firmly committed to respecting your privacy, upholding applicable data protections laws, and addressing all inquiries with transparency and professionalism.